Contact Us

Refund and Returns Policy

Return & Refund Policy

 

Last updated: August 7, 2025

Thank you for shopping at WeAWN. We are committed to ensuring you are satisfied with your purchase. If you are not entirely satisfied, we’re here to help.

1. Returns

You have [30] calendar days to return an item from the date you received it.

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused and in the same condition that you received it.

  • The item must be in the original packaging.

  • You must have the receipt or proof of purchase (such as an order number).

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Please email our customer service team at contact@weawn.com with your order number and the reason for the return.

  2. Receive Authorization: We will review your request and, upon approval, provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send back your item.

  3. Ship the Item: Securely package the item in its original packaging and include your proof of purchase. Mail the return to the address we provide.

3. Return Shipping

  • For standard returns (e.g., you changed your mind): You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

  • For defective or incorrect items: If you received a damaged, defective, or incorrect item, please contact us immediately. We will provide a pre-paid shipping label to cover the cost of the return.

4. Refunds

Once we receive your returned item, we will inspect it and notify you that we have received it. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

5. Exchanges

If you wish to exchange an item, the simplest method is to return the original item for a refund and place a new order for the product you want.

6. Exceptions / Non-Returnable Items

Please note that the following items cannot be returned:

  • Items on final sale or clearance.

  • Custom-cut or modified products.

7. Damaged Items

If you receive an item that was damaged during shipping, please contact us within [7] days of delivery with your order number and photos of the damaged product and packaging. We will work with you to arrange a replacement or a full refund.

8. Contact Us

If you have any questions about our Return & Refund Policy, please contact us at: